Terms of service


Terms of Service – Pawtastic Munchies (UK)



Last updated: 9th December 2025


By purchasing from or using our website or services, you agree to the following Terms of Service. Please read them carefully.



1. About Us



Pawtastic Munchies provides pet treats and related products within the United Kingdom. All products are intended for pet consumption only and not for human use.



2. Eligibility



By placing an order, you confirm that:


  • You are at least 18 years old
  • You are legally capable of entering into a contract under UK law




3. Products & Descriptions



We make every effort to ensure product descriptions, ingredients, and images are accurate. However:


  • Colours and packaging may vary slightly
  • Product availability may change without notice



All treats should be fed in moderation and under supervision.



4. Pricing & Payments



  • All prices are listed in GBP (£)
  • Prices include VAT where applicable
  • We reserve the right to change prices at any time



Payment must be made in full at checkout using approved payment methods.



5. Orders & Acceptance



Your order is an offer to purchase. A contract is formed once:


  • Payment is received, and
  • You receive an order confirmation



We reserve the right to refuse or cancel orders due to:


  • Stock availability
  • Pricing errors
  • Suspected fraud



If your order is cancelled, a full refund will be issued.



6. Shipping & Delivery



Delivery times are estimates only. We are not responsible for delays caused by couriers or events beyond our control.


Please refer to our Shipping & Delivery Policy for full details.



7. Returns & Refunds



Returns and refunds are handled in accordance with UK consumer law.


Due to the perishable nature of pet food:


  • Opened or used items are non-returnable unless faulty
  • Unopened items may be returned within the legal cancellation period



Please refer to our Refund & Returns Policy for full details.



8. Allergies & Health Disclaimer



Customers are responsible for checking ingredient lists before purchase.


Pawtastic Munchies:


  • Cannot guarantee products are free from all allergens
  • Is not liable for allergic reactions or sensitivities



If your pet has known health conditions, consult a vet before feeding new treats.



9. Limitation of Liability



To the maximum extent permitted by UK law, Pawtastic Munchies shall not be liable for:


  • Indirect or consequential losses
  • Misuse of products
  • Failure to follow feeding or storage instructions



Nothing in these terms limits your statutory rights.



10. Intellectual Property



All content, including logos, images, text, and branding, is the property of Pawtastic Munchies and may not be used without written permission.



11. User Conduct



You agree not to:


  • Use our services for unlawful purposes
  • Attempt to harm, disrupt, or misuse our website or brand
  • Post false or misleading reviews




12. Changes to Terms



We may update these Terms of Service at any time. The latest version will always be available on our website.



13. Governing Law



These Terms are governed by the laws of England and Wales. Any disputes will be subject to UK courts.



14. Contact Information



For any questions regarding these Terms, please contact:

📧 hello@pawtasticmunchies.com