Contact information

Contact Policy – Pawtastic Munchies


At Pawtastic Munchies, we’re always happy to hear from you and aim to provide friendly, reliable customer support.


How to Contact Us


📧 Email: hello@pawtasticmunchies.com

📞 Phone: 07727 343247


Customer Support Hours


We aim to respond to all enquiries within 1–2 business days (Monday to Friday, excluding UK bank holidays).


Order & Customer Enquiries


You can contact us for:

• Order questions or updates

• Shipping and delivery enquiries

• Returns or refund requests

• Product information or ingredients

• General customer support


Please include your order number (if applicable) to help us assist you quickly.


Phone Enquiries


If we are unable to answer your call immediately, please leave a voicemail with:

• Your name

• Your contact number

• A brief description of your enquiry


We will return your call as soon as possible.


Email Communication


Email is our preferred contact method as it allows us to respond accurately and keep a record of your enquiry.


Abusive or Inappropriate Behaviour


We are committed to providing a respectful service. We reserve the right to refuse communication in cases of abusive, threatening, or inappropriate behaviour.


Policy Updates


This Contact Policy may be updated from time to time. The most current version will always be available on our website.

 


Emergency & Allergy Disclaimer – Pawtastic Munchies



Pawtastic Munchies products are intended as pet treats only and should always be fed under supervision.



Allergy Information



Please review ingredient lists carefully before purchase. While we take care in preparing our products, we cannot guarantee that items are free from all allergens, as they may be produced in environments that handle common allergens.


If your pet has known allergies, sensitivities, or medical conditions, consult a qualified veterinarian before feeding any new treats.


Pawtastic Munchies is not responsible for adverse reactions resulting from allergies, sensitivities, or improper use of products.



Emergency Situations



Pawtastic Munchies does not provide veterinary or medical advice.


If your pet experiences:


  • An allergic reaction
  • Choking
  • Illness after consumption
  • Any other medical emergency



Seek immediate assistance from a qualified veterinarian or emergency animal clinic.


Please do not rely on email, phone, or social media messages for urgent or emergency situations, as responses may not be immediate.